Where do you ship from? Are there any destination restrictions?

We will ship from German or Czech warehouse. Currently mainly sent to European Union. If you are in another country, we may send the goods from China.


Do I have to pay customs duties?

If your country is a member of the European Union, you do not need to pay customs duties.


How much is the shipping cost?

You don't have to pay for shipping and we'll send it for free.

How long will it take to get my order?

Usually you will get it within 3-7 days.


Which courier company do you use to send the order?  How long do I get it?

We use DHL to send packages. It will normally arrive and be delivered around the world within 3-7 days.


Will I receive tracking information?

Yes. When we send your order, you will get an email notification with a tracking number.