SHIPPING

Where do you ship from? Are there any destination restrictions?

We will ship from German or Czech warehouse. Currently mainly sent to European Union. If you are in another country, we may send the goods from China.

 

Do I have to pay customs duties?

If your country is a member of the European Union, you do not need to pay customs duties.

 

How much is the shipping cost?

You don't have to pay for shipping and we'll send it for free.


How long will it take to get my order?

Usually you will get it within 3-7 days.

 

Which courier company do you use to send the order?  How long do I get it?

We use DHL to send packages. It will normally arrive and be delivered around the world within 3-7 days.

 

Will I receive tracking information?

Yes. When we send your order, you will get an email notification with a tracking number.

PRODUCT

Is your product compatible with my car?

If you are unable to confirm that your car is compatible, please contact our online customer service or send an email to [email protected] and we'll help you confirm it. We may need you to provide us with a photo of your original system or a photo of your system version number.

 

Is it easy to install? Do I need to have it installed by a professional?

Installing it is very simple.
We provide you with a free installer and an installation manual so you can install it yourself.
If you need help, you can also contact the online customer service or send an email to [email protected] and we will help you.

 

If I purchased the wrong product, can I return it?

Yes. You can return it within 30 days of receiving the product.

 

How long is the product warranty?

We offer 2 years of free product repair service.
If the product breaks within 3 months after you receive it, we will replace it with a new one for free.
After 3 months to 2 years, if the product breaks down, we will repair it for you instead of replacing it with a new one.