Frequently Asked Questions

Please read our FAQ before sending us a message.


Which courier company do you use to send the order?  How long do I get it?

We use DHL Express to send packages.
It's very fast. It will normally arrive and be delivered around the world within 3-7 days.


How much is the shipping cost?

It depends on where you are.
Usually you don't have to pay for shipping and we'll send it for free. (If it's too far away, you may have to pay around $20 for shipping)


Will I receive tracking information?

Yes,we’ll send an email confirmation with tracking information when your order ships.


Where do you ship from? Are there any destination restrictions?

We'll send it from China. We can send packages all over the world. No matter what country you're in, you can make the order.


Do I have to pay customs duties?

Normally you don't have to pay duty. We underestimate the value of our products to avoid paying duty.
If you need to pay duty, you can also contact our online customer service and we will declare the real transaction price to customs.


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